Remote Quick Fix
A 25% discount is available only for remote support tickets resolved in under 30 total minutes.
Residential Pricing
Home and remote-work support with clear minimums.
Residential work covers home Wi-Fi, smart home integration, PC diagnostics, hardware troubleshooting, and remote professional setups.
| Support Type | Base Rate | 25% off if Under 30 Minutes | 1-Hour Minimum | Each Additional 15 Minutes |
|---|---|---|---|---|
| Residential Remote | $50.00/hr | ✓ | ✓ | $12.50 |
| Residential On-Site | $75.00/hr | ✗ | ✓ | $18.75 |
Flat Package Work
Common residential projects can be priced as flat packages when the scope is clear before work begins.
Billing Increment
All billing events have a one-hour absolute minimum. After the first hour, work is billed in quarter-hour increments.
Tax Handling
Labor is tax-exempt in Michigan. Hardware billed through Square includes applicable 6% Michigan sales tax.
Residential Packages
Flat packages are best for common home projects with a clear start, finish, and device count.
Operating System Rebuild & Bench Tuning
$100-$150 for a clean operating system rebuild, driver and update pass, basic performance tuning, and handoff notes for a single device.
Home Network Deployment
$150-$200 for router setup, Wi-Fi configuration, coverage review, and connected device cleanup for a standard home network.
IoT Device Configuration
Can be bundled with home network work for cameras, doorbells, smart speakers, hubs, and automation devices that need reliable connectivity.
Custom Home Office Setup
Quoted from residential rates when the work includes multiple computers, docks, printers, backup devices, VPN access, or room-to-room coverage planning.
Service Area & On-Site Travel Policy
Based in Jackson, Michigan.
Local Zone: Within 15 minutes of Jackson, standard on-site hourly rate; no travel fees.
Extended Zone: A 15-60 minute drive is billed at the standard on-site hourly rate: $75/hr residential or $100/hr commercial.
Hard Radius Limit: On-site service is capped at a maximum 1-hour drive one-way from Jackson, MI. Locations beyond 1 hour are supported remotely only.
Billing Terms
Invoices support Net 14 payment terms and are processed securely via Zoho / Square.
Home setup giving you friction?
Send the device, symptom, and whether remote access is possible.